State Farm® Insurance Agent Julie Bell

"I have experienced nothing but excellent results while being a customer of State Farm, I want to mention Annette, she is always the one I contact when I have a problem or don’t understand something, I have been a customer for many years and not planning on switching no time soon, thank you State Farm Julie Bell agency for excellent customer service"

"So first I want to say that I do not have a policy with this agency so I won’t speak on that experience however I will speak on the interaction that I had with representatives of this agency. Recently there was an accident with one of their policyholders and because of an error by the Bessemer police department a request came from their agency to have my nephew license suspended and refusing to acknowledge that at the time of the accident that there was no coverage on the vehicle when in fact there was. So after getting the police department to update the report with the correct vehicle and submitting to the insurance company I reached out to this agency in letting them know where the error was and basically the response was we can’t help you and there was nothing they could do. Yet it didn’t stop them from calling me the next day to ask for a copy of updated police report. If you couldn’t help why did you need the report? You helped in getting the license suspended but didn’t want to help in resolving the error. Blame is to be had from all sides. But I think what’s worse is assuming that he was another young black man operating a vehicle in the city of Bessemer without insurance when in fact that was not at all the case. You can’t solve the issue when the other person on the end of the phone is giving you attitude and not willing to assist. Insurance is a racket that’s for sure and we all are REQUIRED to have it. What good is society when someone who does have insurance is penalized because of a mistake by the police department."